Shopping Guide

How to order

1

Select a product

Once you select a product, please click the "Add to cart" button.

2

Check the weight by entering the quantity of item(s)

Please revise your order quantity here.
When you need to delite a product from your shopping cart, please click the "Delete" button. After that click "continue shopping" button if you continue to do shopping.

The shipping fee will be shown after selecting the item(s) and quantity.
Please click on “Please select a country” and select the country.
Please click on “Proceed to checkout” after checking the shipping fee.

3

Log in

If you are the registered user, please log in here with your email address and passward.

If you are a new user, please click the "Enter your details "button and go to the next page.
You need to register on this website even though you have registered at our store or sales event.

4

Enter user details

Please enter your informations on the form.

5

Select shipping method

We use EMS(Express Mail Service) for overseas shipments.

The people who live in Japan or use Japanese domestic delivery service can place your order on our HP
http://www.0038.co.jp/ec/
Or, please leave a message on the inquiry form.

EMS Insurance Program:
Purchase amount under 20,000JPY is free of charge.
It is possible to upgrade the claim amount of by paying 50JPY for each 20,000JPY.
This additional charge is added into "Pastage and packaging " automatically when your purchase amount is over 20,000JPY.
Please see the following page for your reference. https://www.post.japanpost.jp/int/ems/service/damage_en.html

6

Select payment method

We accept credit card(JCB/VISA/Diners/Master/Amex), PayPal and UnionPay.

If you pay with credit card, please enter your credit card information after you finalize your order.

If you pay with PayPal, please log in to your PayPal account.
*The item of "Postage discount" that appears on the next screen is tax exemption amount.

Click UnionPay if you want to pay by a UnionPay card.
* If it's a UnionPay card that is supports online payments, you can use that. Please make sure to confirm with the card company regarding whether or not your UnionPay card supports online payments.

1. The payment link will be sent to your email after placing your order.
*If you made the order after 5pm (Japan Time) on Monday to Friday, the link for payment will be sent to you the following morning.
If you made the order between 5pm (Japan Time) on Saturday and Sunday, the payment link will be sent to you on the following Monday.

2. Please proceed with the payment after you receive the link.
3. We will send you a payment confirmation email after confirming your payment, and then prepare for shipping.

7

Once you complete the payment, your order will be confirmed.

Order confirmation email (Automatic reply) will be sent to your registration email address later. We kindly ask for your confirmation.

Shipping method

EMS(Express Mail Service)

Shipping Rates

The delivery fee varies depending on the destination country and weight of the order, which includes wrapping and packaging.
Each weight is increased 5% of the gross products weight as the handling fee.
The weight- based rate table for EMS is provided below for your reference.
https://www.post.japanpost.jp/int/charge/list/ems_all_en.html

EMS Rate Schedulte

First Zone Second Zone Third Zone
Weight Asia Oceania,
North America,
Central America
and the Middle East
Europe South America
and Africa
Up to 500g 1,400 yen 2,000 yen 2,200 yen 2,400 yen
Up to 600g 1,540 yen 2,180 yen 2,400 yen 2,740 yen
Up to 700g 1,680 yen 2,360 yen 2,600 yen 3,080 yen
Up to 800g 1,820 yen 2,540 yen 2,800 yen 3,420 yen
Up to 900g 1,960 yen 2,720 yen 3,000 yen 3,760 yen
Up to 1.0kg 2,100 yen 2,900 yen 3,200 yen 4,100 yen
Up to 1.25kg 2,400 yen 3,300 yen 3,650 yen 4,900 yen
Up to 1.5kg 2,700 yen 3,700 yen 4,100 yen 5,700 yen
Up to 1.75kg 3,000 yen 4,100 yen 4,550 yen 6,500 yen
Up to 2.0kg 3,300 yen 4,500 yen 5,000 yen 7,300 yen
Up to 2.5kg 3,800 yen 5,200 yen 5,800 yen 8,800 yen
Up to 3.0kg 4,300 yen 5,900 yen 6,600 yen 10,300 yen
Up to 3.5kg 4,800 yen 6,600 yen 7,400 yen 11,800 yen
Up to 4.0kg 5,300 yen 7,300 yen 8,200 yen 13,300 yen
Up to 4.5kg 5,800 yen 8,000 yen 9,000 yen 14,800 yen
Up to 5.0kg 6,300 yen 8,700 yen 9,800 yen 16,300 yen
Up to 5.5kg 6,800 yen 9,400 yen 10,600 yen 17,800 yen
Up to 6.0kg 7,300 yen 10,100 yen 11,400 yen 19,300 yen
Up to 7.0kg 8,100 yen 11,200 yen 12,700 yen 21,400 yen
Up to 8.0kg 8,900 yen 12,300 yen 14,000 yen 23,500 yen
Up to 9.0kg 9,700 yen 13,400 yen 15,300 yen 25,600 yen
Up to 10.0kg 10,500 yen 14,500 yen 16,600 yen 27,700 yen
Up to 11.0kg 11,300 yen 15,600 yen 17,900 yen 29,800 yen
Up to 12.0kg 12,100 yen 16,700 yen 19,200 yen 31,900 yen
Up to 13.0kg 12,900 yen 17,800 yen 20,500 yen 34,000 yen
Up to 14.0kg 13,700 yen 18,900 yen 21,800 yen 36,100 yen
Up to 15.0kg 14,500 yen 20,000 yen 23,100 yen 38,200 yen
Up to 16.0kg 15,300 yen 21,100 yen 24,400 yen 40,300 yen
Up to 17.0kg 16,100 yen 22,200 yen 25,700 yen 42,400 yen
Up to 18.0kg 16,900 yen 23,300 yen 27,000 yen 44,500 yen
Up to 19.0kg 17,700 yen 24,400 yen 28,300 yen 46,600 yen
Up to 20.0kg 18,500 yen 25,500 yen 29,600 yen 48,700 yen
Up to 21.0kg 19,300 yen 26,600 yen 30,900 yen 50,800 yen
Up to 22.0kg 20,100 yen 27,700 yen 32,200 yen 52,900 yen
Up to 23.0kg 20,900 yen 28,800 yen 33,500 yen 55,000 yen
Up to 24.0kg 21,700 yen 29,900 yen 34,800 yen 57,100 yen
Up to 25.0kg 22,500 yen 31,000 yen 36,100 yen 59,200 yen
Up to 26.0kg 23,300 yen 32,100 yen 37,400 yen 61,300 yen
Up to 27.0kg 24,100 yen 33,200 yen 38,700 yen 63,400 yen
Up to 28.0kg 24,900 yen 34,300 yen 40,000 yen 65,500 yen
Up to 29.0kg 25,700 yen 35,400 yen 41,300 yen 67,600 yen
Up to 30.0kg 26,500 yen 36,500 yen 42,600 yen 69,700 yen

Tracking Number

Once the order has been shipped, we will send you an email containing the order tracking number. Orders shipped with EMS can be tracked directly from their site, found here.
http://www.post.japanpost.jp/int/ems/delivery/index_en.html

Shipping Time

The factors such as weekends, national holidays, customs clearance, delayed payments, and shipping fee confirmation will have influence over your shipping time. We appreciate your kind understanding.

Customs and Import duties

Applicable customs and import duties will be charged after the parcel arrives in its destination country.
These charges must be paid separately by the customer. Please contact the local customs office for the further information.