Privacy Policy

Sugi Bee Garden Co., Ltd. (hereinafter referred to as “Company”) operates shall handle personal information in accordance with the terms and conditions stipulated in this document. Furthermore, the terms and conditions stipulated in this document shall be in accordance with the regulations on the protection of personal information (hereinafter referred to as “Personal Information Protection Act”) and other personal information privacy protection-related laws and regulations.

Article 1. Compliance with Applicable Laws and Regulations, and Guidelines

The Company shall handle personal information legitimately and appropriately, in compliance with the Personal Information Protection Act, other personal information privacy protection-related laws and regulations, guidelines established by the committees such as the Personal Information Protection Committee, and the privacy policy stipulated in this document.

Article 2. Collection of Personal Information

The Company shall collect personal information legitimately and appropriately.

Article 3. Purpose of Information Collection and Use

The Company shall use personal information within the scope of the following terms、or within the scope of the circumstances of its collection. Furthermore, the Company shall not use the personal information collected for any other purposes unless authorized by the respective owner, or unless the situation is deemed legal.

  • i. Matters concerning the shipping of products and other relevant matters.
  • ii. After service and support.
  • iii. Notifications for matters such as new products, services, exhibitions.
  • iv. Inquiries from customers and customer support.
  • v. Invoices, refunds, payment, and other relevant business affairs.
  • vi. Improvement of customer support via telephone and prevention of problematic situations.

Article 4. Entrustment of Personal Data

The Company shall conduct business smoothly in order to provide the customer with quality service and, in certain situations, entrust personal data of the customer to partner companies and companies that belong to the same group as the Company, including overseas partner companies and overseas group companies. However, the amount of personal data disclosed shall be limited to the minimum amount required so that the entrusted parties are able to conduct the necessary operations.

Article 5. Personal Data Provided to Third Parties

The Company shall not disclose the personal data of a customer to any third party excluding entrusted parties, unless authorized by the respective owner, or unless the situation is deemed legal.

Article 6. Management of Personal Information

  1. Maintenance of Data Accuracy
  2. The Company shall maintain and update the personal data of the customer deemed necessary for achieving the purposes of use, and make efforts to delete the abovementioned personal data when it is no more necessary.

  3. Measures for Secure Management
  4. The Company shall adopt necessary and appropriate measures for the prevention of disclosure, loss, damage, or other security management issues of the personal data of the customer.

  5. Supervision of Employees
  6. The Company shall inform its employees with respect to appropriate handling of personal data while providing appropriate training, and conduct the necessary and appropriate supervision of its employees.

  7. Supervision of Entrusted Parties
  8. The Company shall, in the event of sharing personal data of the customer, select partner companies and companies that belong to the same group as the Company, including overseas partner companies and overseas group companies, which adopt appropriate measures for secure management. The Company shall conduct the necessary and appropriate supervision of such companies.

Article 7. Requests Regarding Stored Personal Data

  1. In the event of the customer or a legal representative of the customer requesting information regarding the purpose of use of the stored personal data, the Company shall inform the customer or a legal representative of the customer without delay, in any situation excluding the following situations:
    • i. The purpose of use of the stored personal data requested by the customer is explicit.
    • ii. Presence of risk of harm to the life, the physical condition, the property, and the rights and interests of the customer or any third party.
    • iii. Presence of risk of harm to the rights and legitimate interests of the Company.
    • iv. The Company is legally required to cooperate with a governmental organization or a local authority, and the risk of interference with the abovementioned operations is present.
  2. In the event of the customer or a legal representative of the customer requesting disclosure of the stored personal data, the Company shall inform the customer or a legal representative of the customer without delay, in any situation excluding the following situations:
    • i. Presence of risk of harm to the life, the physical condition, the property, and the rights and interests of the customer or any third party.
    • ii. Presence of risk of considerable interference with the business operations of the Company.
    • iii. Infringement.
  3. In the event of the customer or a legal representative of the customer requesting corrections, additions, or removal of the stored personal data, the Company shall conduct the abovementioned requests appropriately and without delay.
  4. In the event of the customer or a legal representative of the customer requesting the suspension or removal of the stored personal data, the Company shall conduct such requests appropriately provided that such requests are deemed to have a valid justification.
  5. In the event of the customer requesting the operations stipulated in items 7.1, 7.2, 7.3, and 7.4 the customer shall personally visit the premises of the Company at the address defined in Article 8 below. The Company shall strictly store personal information provided by the customer, and use such information to support customer requests.

Article 8. Inquiries Address and Customer Support Address

Sugi Bee Garden Co., Ltd.
International E-commerce Division
571-15 Mitsugu-machi, Kita-ku,
Kumamoto-shi, Kumamoto
861-5535 Japan

TEL: +81-96-245-5538
Phone support hours: 9:00-18:00 (JST)
Email: sugibeegarden@0038.co.jp

Article 9. Privacy Policy Revision

The Company reserves the right to modify the privacy policy stipulated in this document at the discretion of the Company. In the event of such modification, the modified privacy policy shall come into effect at respective the date of publication.

Established on September 1, 2017