Shipping method

Overseas Shipment

Shipping method

① EMS (Express Mail Service)
② SAL (Economy Air)
No insurance available for SAL.
③ Surface Mail (Sea Mail)
For those who prefer surface mail (sea mail), please contact us via Inquiry page. Please include the product name and quantity, your name and phone number, and shipping address.

Countries which cannot be shipped

We cannot ship our products to countries in which honey or products containing honey are prohibited import.
Countries we cannot ship to :
Australia, United Kingdom, France, Spain, Ukraine, Republic of South Africa, Viet Nam, Germany, New Zealand, Norway, Monaco, Austria, Republic of Peru, State of Qatar
*There is a possibility for change.

Shipping Rates

The delivery fee varies depending on the destination country and weight of the order, which includes wrapping and packaging.
Each weight is increased 5% of the gross products weight as the handling fee.
① EMS shipping cost can be confirmed by selecting the country of delivery at the Shopping cart page.
② SAL shipping cost can be confirmed in the Shipping & Payment method page after login.
③ For Surface Mail (Sea Mail) Fee, please make an inquiry from our Inquiry page.

Tracking Number

Once the order has been shipped, we will send you an email containing the order tracking number.
Orders shipped with EMS can be tracked directly from their site, found here .

Shipping Time

The time of delivery may differ due to country or region circumstances, holidays, customs and flight delays.
An estimated transit time can be confirmed from Japan Post’s website .
Please select “Parcel (package)” for "1. Choose the type of article you are sending," and “Kumamoto” for "3. Choose prefecture you are sending the article from.” For the weight, please enter the total weight of all items you order. Each weight is described in the product page or our website.

Customs and Import duties

Applicable customs and import duties will be charged after the parcel arrives in its destination country.
These charges must be paid separately by the customer. Please contact the local customs office for the further information.

Delivery within Japan

Yamato TA-Q-BIN

Purchase Amount (Excluding. Tax) Shipping Rates
10,000 yen~ Free
5,000 yen~9,999 yen 495 yen
~4,999 yen Please refer 【Area Shipping Fee】 as below

【Area Shipping Fee】In case of your purchase amount is below 5,000 yen (Excluding. Tax)

Prefectures Shipping Rates
Hokkaido 1,540 yen
Aomori, Akita, Iwate, Miyagi, Yamagata, Fukushima 1,320 yen
Ibaraki, Tochigi, Gunma, Saitama, Chiba, Kanagawa, Tokyo, Yamanashi, Niigata, Nagano 1,100 yen
Shizuoka, Aichi, Mie, Gifu, Toyama, Ishikawa, Fukui 935 yen
Osaka, Kyoto, Shiga, Nara, Wakayama, Hyogo, Kagawa, Tokushima, Ehime, Kochi 825 yen
Okayama, Hiroshima, Yamaguchi, Tottori, Shimane, Fukuoka, Saga, Nagasaki, Oita, Miyazaki, Kagoshima 715 yen
Kumamoto 616 yen
Okinawa 1,023 yen
Due to the functionality of the system that our site uses, we are unable to accept orders under under JPY 5,000 (excluding tax) in total.
We apologize to our customers who want to order less than JPY 5,000 (excluding tax), but kindly email us your order with your delivery address and preferred delivery date from here.

In case of ordering refrigerated items

Purchase Amount (Excluding. Tax) Refrigerated courier service charge
5,000 yen~ Free
~4,999 yen 220 yen

Tracking Number

Once the order has been shipped, we will send you an email containing the order tracking number.

Shipping Time

Delivery will be made within 1week after placing an order
Delivery date and time can be specified. Please specify the date and time on the related page during ordering.

*There is a possibility that the delivery schedule will be delayed due to the bad weather or unexpected accident etc.
*If the delivery is to the hotel you are staying in, please make sure to specify the date and time at least one day before your checkout date
*If you cannot select the date and time that you want, please complete the order after entering your desired delivery date and time in the order comment box at the lower portion of the screen. We will contact you whether we can ship at the desired date and time via email later.